Refund policy
RETURN POLICY
RETURN & REFUND POLICY
This policy applies to online purchases from 5th Avenue Fashion with Passion. Return conditions depend on the delivery destination. Nothing in this policy limits your mandatory rights under applicable consumer protection laws.
CANADA & USA — 7-DAY RETURNS
For orders delivered within Canada or the United States, you have 7 calendar days after receiving your item to request a return.
Please email online5thavenue@gmail.com within this period, including your order number and the item you wish to return. Contact us before shipping your return so we can provide instructions.
Items must be unworn, unused, unwashed, and in their original condition, with tags attached and original packaging. Customers are responsible for return shipping costs. Original delivery charges are non-refundable for change-of-mind returns, except where applicable law requires otherwise.
The following items are excluded from our voluntary 7-day return policy:
• Jewelry, including bracelets and necklaces
• Pantyhose
• Belts
• Sale and clearance items
• Gift cards
For eligible returns, we will refund the returned items to your original payment method within 10 business days after receiving and inspecting them. We will email you when your refund is processed. Your payment provider may take additional time to display the credit.
EUROPEAN UNION — 14-DAY RIGHT OF WITHDRAWAL
For consumer orders delivered to the European Union, you may withdraw from your purchase without providing a reason. Notify us within 14 calendar days after delivery. If items from one order arrive separately, this period starts after the last item is received.
Send a clear statement of your decision by email or post using our contact details below. You may use the optional form at the end of this policy. Sending your notice before the deadline is sufficient; our approval is not required.
Send the goods back within 14 days after notifying us. You pay the direct return shipping costs to Canada.
You may inspect and try on items as you would in a shop. Any refund deduction for diminished value will be limited to handling beyond what is necessary to assess the goods. Please include tags and packaging where possible.
Our voluntary final-sale exclusions do not override this right. Any exception must be permitted by applicable law.
For withdrawal from an entire order, we refund the purchase price and the cost of our least expensive standard delivery option. Extra charges for premium delivery are not refunded.
We issue the refund through your original payment method, without a refund fee, within 14 days of your withdrawal notice. We may wait until we receive the goods or evidence of return shipment, whichever comes first.
OTHER INTERNATIONAL DESTINATIONS — FINAL SALE
For deliveries outside Canada, the United States, and the European Union, purchases are final sale. We do not offer voluntary returns or exchanges for a change of mind, fit, or colour preference.
This restriction does not apply where mandatory consumer protection laws require a return, refund, or other remedy. Any such rights take precedence over this policy.DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your order arrives damaged, defective, or incorrect, please contact online5thavenue@gmail.com promptly with your order details and, where possible, photos.
We will assess the issue and arrange an appropriate solution, including any return shipping we are required to cover. Final-sale exclusions and voluntary return deadlines do not remove your statutory rights.
CONTACT & RETURN ADDRESS
Email: online5thavenue@gmail.com
5th Avenue Fashion with Passion
377 Burnhamthorpe Rd E, Unit 30
Mississauga, ON L5A 3Y1
Canada
Please keep your return shipping receipt. Tracked shipping is recommended.
OPTIONAL EU WITHDRAWAL FORM
Send this form to the email or postal address above only if you wish to withdraw from your purchase. You may also send your own clear statement instead.
I/We notify you that I/we wish to withdraw from the purchase of the following goods:
Goods:
Order number:
Date ordered:
Date received:
Customer name(s):
Customer address:
Date:
Signature(s), only if submitted on paper: